Unlike existing captioning tools that are often inaccurate, slow, or limited to specific environments, Echo was designed to provide instant, accurate transcriptions for live conversations. Our team focused on hearing-impaired accessibility because one of our designers was hearing impaired, making this a real-world, close-to-home issue that we were passionate about solving.

I conducted competitor analysis, user interviews, and persona development to deeply understand user pain points, which shaped the core UX. One key decision, based on research, was to include both light and dark mode to improve readability in different lighting conditions. I designed the transcription experience, refining the UI system, typography, and caption formatting to ensure an accessible, unobtrusive interface that allows users to fully engage in conversations.